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Chris_Orr
Newbie

Photo Stream will not launch. Flickers, hangs, then crashes to main screen

Photo Stream will not launch. It says it is up to date, and rebooting the Roku does not solve the issue. 

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RokuMary-F
Community Moderator
Community Moderator

Re: Photo Stream will not launch. Flickers, hangs, then crashes to main screen

Hi @Chris_Orr,

Welcome to the Roku Community!

We understand that you facing an issue with Roku Photo streams crashing to the home screen. We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • steps to reproduce the issue you are seeing

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

Mary F.
Roku Community Moderator
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