Channels & viewing

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marty75
Newbie

Parental Controls NOT working

I setup a pin to restrict apps from being installed, restarted ROKU, but apps are still able to be installed without asking for a prompt

5 REPLIES 5
makaiguy
Community Streaming Expert

Re: Parental Controls NOT working

It has been a while since this subject has come up.

If I remember correctly, the PIN prevents apps from being installed from within the Roku's on-screen menu system, but does not prevent one from adding an app via the Channel Store accessed via computer/phone/tablet web browser.

Roku Community Streaming Expert
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
TayDKamps
Newbie

Re: Parental Controls NOT working

I have the SAME problem- on my Roku tv and Roku device- I’ve set parental controls on- basically blocked everything and updated pin preferences with my account online to require a pin to download any channels- my kids are still able to download YouTube with no code or restrictions!

renojim
Community Streaming Expert

Re: Parental Controls NOT working

@TayDKamps, are you saying that when you add Youtube (or any other channel/app) from "Streaming Channels" on your Roku device(s) you're not prompted to enter a PIN?  There was an issue where any PIN was accepted, but supposedly that has been fixed.  If your kids have access to your Roku account via the Roku website they will be able to add any channel/app they like (as well as change your PIN settings).

Roku Community Streaming Expert

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pythongirl
Newbie

Re: Parental Controls NOT working

They can have access to absolutely everything from the Streaming Channels store. There is zero control over age appropriate content. Very reason I am getting rid of this TV. 

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renojim
Community Streaming Expert

Re: Parental Controls NOT working

@pythongirl, you can add a PIN account to your account at https://my.roku.com so that no channels/apps can be added without it.  I suppose they can still browse what's available, but they can't add anything they find.

Roku Community Streaming Expert

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