Issue Tracking Board

[tylerringo]

I am unable to stream anything on paramount plus app. 

It lets me login, and view shows, but whenever I select them, I get a black screen with a blue spinning circle. 

All other apps work just fine and my internet speed is 500mbps

I have rebooted, restarted, redownloaded and nothing has fixed it. 

[Skyziz]

So I found the problem on my end which was vaguely mentioned somewhere in the Roku site. My router, (we have fiber optic Internet,) was blocking it somehow with the ad blocker built into the eero router software. I went in and turned it off and the Paramount Plus app on the Roku tv started working immediately. 

[MattInFlorida]

Wow Skyziz, that is what was happening with me also. I turned off the ad blocker on my eero app and it fixed the problem. Thank you for the information! This has been driving me crazy for a few days now. 👍👍👍

[tylerringo]

Emman 

There is no need to get all of that information from every Roku device that I have. EVERYONE HERE IS EXPERIENCING THE EXACT SAME PROBLEM. It doesn’t matter what there IP address or model number is. IT IS YOUR ROKU SERVICE!!! 

[Carmelmo]

TOTALLY AGREE! It is just stalling for time.

[fdesomma8752]

ID 85-468-254

The last time this worked for me was 11/12/24.

Steps to reproduce:

1. Select profile.  PASS

2. Select icon for the program to watch.  PASS.

3. Select button for "Watch Now."  PASS

4. New screen is black with the exception of a blue outlined circle that spins until the user gives up trying.

[fdesomma8752]

Model: 4802X - Roku Ultra
Serial number: X01000FSY785
Device ID: SODA223SY785
OS: 14.0

Channel build version: 20241107

[renojim]

Are you using an ad blocker?  If so, disable it.

[Al_S]

That 100% captures the issue!

[RokuRiamie-D]

Hi @gjohnson,

Thanks for posting in the Roku Community!

We appreciate you letting us know that you are unable to access your Paramount Plus subscription on your Roku devices. We would be more than willing to resolve this for you.

Could you provide us with detailed information about the behavior of your Roku devices when you attempt to access Paramount Plus? Are you encountering any specific error codes or messages during the process? Additionally, are you successfully logging into the app and able to view the channel, but facing issues when trying to watch the content? Any specific details you can share about your experience would be greatly appreciated.

We look forward to your response.

Regards,
Riamie