Channels & viewing

[Jkshusco]

we got same issue but I still not getting any help 😩

[RokuEuniceL · Accepted solution]

Hi @Jkshuscom,

Greetings from the Roku Community!

We appreciate you letting us know about your problem with Paramount Plus on your Roku device that is not letting you stream. We will work with you to know what went wrong so we can assist you further and fix the issue.

Before we proceed, may we first know if there are error messages prompted when you try to access the channel? If so, kindly let us know. Also, we recommend performing the following steps to help you troubleshoot the affected channels:

1. Remove channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

For reference and further information about this, kindly visit our Support article to help you How to resolve a channel playback issue.

We hope this helps!                                                                                                                                        

Regards,
Rey