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moviegeek
Newbie

Paramount+ playback error AND corrupts other Roku channels so they won't play

I signed up for a trial with Paramount+ a few days ago (a free trial they charged me for, haha). I installed the channel but when I try to watch most shows, I get an error message and no playback. I also notice that Netflix, Crave, Amazon, and other channels stopped working, some of them with error messages, some of them just booting me out of the channel to the main menu.

I tried everything other threads suggest: deleting the channel and re-installing, making sure all software is up to date, rebooting my router, etc, etc. I tried this all several times on several different Rokus in the house (I have four or five of them and the problem happens on all of them except one).

I reached out to Paramount and they don't even respond. (I also reached out about being charged for my free trial, and of course, no response...I intended to make sure I could get it to work before signing up. If it doesn't work, then why pay for it?).

Oh, and when I delete the channel and leave it deleted, my other channels go back to working properly. I have no idea if this is a Paramount issue, a Roku issue, or some combination of both.

Help? Thanks!

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1 REPLY 1
RokuJanadeeK
Community Moderator
Community Moderator

Re: Paramount+ playback error AND corrupts other Roku channels so they won't play

Hi @moviegeek,

Thanks for letting us know about the issue you're running into. We are happy to help.

Since multiple channels are affected by the said playback issue, can you try to reset the device network?

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced System Settings.
  4. Select Network Connection Reset.
  5. Select Reset Connection.

Alternatively, please connect one of your affected devices to an alternative network and check for a difference.

Please inform us of your findings.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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