Channels & viewing

[DreadPirateRobb]

Subscribed to Paramount+ today, added the channel to two Roku devices (Roku 3 - 4200X, Roku Streaming Stick Plus 3810X) - app doesn't work on either.

I have done the "remove channel, restart device, re-add channel" on both devices.

Try to open the channel and I get the Paramount+ splash screen, then a blank screen with a loading indicator, then an error "Uh-oh. An error has occurred, but we're working on fixing it., We'll be up and streaming again shortly!". <OK>

Clicking OK gives me a blank screen. Only function from there is a back arrow, which asks if I want to exit Paramount+.

I have never seen the login screen on either device, so the app has never been logged into on the device.

[RokuKariza-D]

Hi @DreadPirateRobb 

Thanks for letting us know about the issue you're experiencing.

Please provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kaiza

[DreadPirateRob2]

I managed to solve this on my own.

As it turns out, my Roku account had never been converted from the US to Canada 7+ years ago. I reset my two devices to factory settings, disabled my account, and created a new one. Set everything back up, and I was in business. Oddly, this was the only channel that didn't work.