Hi @Bookmali,
Thanks for the posts.
We would be more than happy to look into this issue but we will need more information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- steps to reproduce the issue you are seeing
- screenshot of what is being shown on the screen
Once we have this information, we will be able to investigate further
.
Warm regards,
Lianna
