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MarylandMom
Reel Rookie

Paramount+ channel not recognizing the remote during search

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Only when I am on Paramount+ my remote commands are not recognized when I try the search function.  All other channels work fine.

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RokuJechealR
Community Moderator
Community Moderator

Re: Paramount+ channel not recognizing the remote during search

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Hi @MarylandMom,

Greetings from the Roku Community!

We're sorry to hear about the playback issue with the channel.

In some cases, removing the affected channel and reinstalling it may help. To ensure the process is successful, make sure to restart your device before adding the channel again. We recommend doing this from the Settings menu by navigating to Settings > System > System Restart > Restart.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue.

Please let us know how it goes!

All the best,

Chel

Jecheal R.
Roku Community Moderator

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RokuJechealR
Community Moderator
Community Moderator

Re: Paramount+ channel not recognizing the remote during search

Jump to solution

Hi @MarylandMom,

Greetings from the Roku Community!

We're sorry to hear about the playback issue with the channel.

In some cases, removing the affected channel and reinstalling it may help. To ensure the process is successful, make sure to restart your device before adding the channel again. We recommend doing this from the Settings menu by navigating to Settings > System > System Restart > Restart.

For detailed instructions, refer to this Support link: How to resolve a channel playback issue.

Please let us know how it goes!

All the best,

Chel

Jecheal R.
Roku Community Moderator
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