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Paramount + app only flashes or goes blank then comes on back on every time you click a movie

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On the Paramount + app only when searching or clicking on a movie it flashes or the whole screen goes blank for a second then what you clicked on comes up . If you click on another movie it does the same thing for each movie title you click on? All the other apps work correctly. Any help?

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RokuJohnB
Community Moderator
Community Moderator

Re: Paramount + app only flashes or goes blank then comes on back on every time you click a movie

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Hi @ChiefsFanSB,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Paramount+ channel. We're happy to assist you further. Please try the troubleshooting steps below.

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

You may also want to check out this support article here on how to resolve a channel playback issue.

If the problem still persists after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Kind regards,
John

John
Roku Community Moderator

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makaiguy
Community Streaming Expert

Re: Paramount + app only flashes or goes blank then comes on back on every time you click a movie

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@ChiefsFanSB-

Under "Settings > System > Advanced system Settings > Advanced display settings" does your Roku have an "Auto-adjust display refresh rate" item? If you don't have this setting, don't bother to read the rest of this post.

If this is enabled, the Roku circuitry sends the signal output at the refresh rate used by the original source material, commonly 24 fps (frames per second), 25 fps, 30 fps, 50 fps, or 60 fps. Every time the source refresh rate changes, the TV must adjust its display to accommodate the new rate, which on many sets results in a short blackout or other display disruption that some find objectionable.

This can happen when starting/stopping new programs, when going in/out/between commercials, wherever the refresh rate changes.

If "Auto-adjust display refresh rate" is set OFF, the Roku converts and sends everything at 60 fps so the TV doesn't have to adjust on the fly and you don't get those frame rate transition disruptions.

The tradeoff here is that, non-60 fps sources may not appear as smooth without a Roku refresh rate adjustment, depending on whether your Roku or your TV does a better job of refresh rate conversion. You have to decide whether this change is worth it to you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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2 REPLIES 2
RokuJohnB
Community Moderator
Community Moderator

Re: Paramount + app only flashes or goes blank then comes on back on every time you click a movie

Jump to solution

Hi @ChiefsFanSB,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Paramount+ channel. We're happy to assist you further. Please try the troubleshooting steps below.

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, power, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

You may also want to check out this support article here on how to resolve a channel playback issue.

If the problem still persists after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Kind regards,
John

John
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Paramount + app only flashes or goes blank then comes on back on every time you click a movie

Jump to solution

@ChiefsFanSB-

Under "Settings > System > Advanced system Settings > Advanced display settings" does your Roku have an "Auto-adjust display refresh rate" item? If you don't have this setting, don't bother to read the rest of this post.

If this is enabled, the Roku circuitry sends the signal output at the refresh rate used by the original source material, commonly 24 fps (frames per second), 25 fps, 30 fps, 50 fps, or 60 fps. Every time the source refresh rate changes, the TV must adjust its display to accommodate the new rate, which on many sets results in a short blackout or other display disruption that some find objectionable.

This can happen when starting/stopping new programs, when going in/out/between commercials, wherever the refresh rate changes.

If "Auto-adjust display refresh rate" is set OFF, the Roku converts and sends everything at 60 fps so the TV doesn't have to adjust on the fly and you don't get those frame rate transition disruptions.

The tradeoff here is that, non-60 fps sources may not appear as smooth without a Roku refresh rate adjustment, depending on whether your Roku or your TV does a better job of refresh rate conversion. You have to decide whether this change is worth it to you.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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