Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bobsdiner
Newbie

Paramount Plus won’t load

Jump to solution

Nothing works. Can't remove channel.

0 Kudos
1 Solution

Accepted Solutions
RokuCarly
Community Moderator
Community Moderator

Re: Paramount Plus won’t load

Jump to solution

Welcome and thank you for posting here in the Roku Community, @Bobsdiner!

Firstly, we sincerely apologize for any trouble and inconvenience this may have caused you. Rest assured that we will find you the best resolution possible.

May we first know if error messages/codes are prompted on your screen when you try to access the Paramount Plus channel? If so, please specify. Also, does the issue only occur in this specific app? If not, please specify the affected apps.

Additionally, if you can't remove the app, it may be possible that you have an active subscription with it. It's best to cancel the subscription first so we can remove it to troubleshoot your Roku streaming device. We also need to make sure that the process of removing the app, performing a system reboot, and reinstalling the app has been done precisely to work. 

The best course of action will be suggested once we better understand the situation. We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuCarly
Community Moderator
Community Moderator

Re: Paramount Plus won’t load

Jump to solution

Welcome and thank you for posting here in the Roku Community, @Bobsdiner!

Firstly, we sincerely apologize for any trouble and inconvenience this may have caused you. Rest assured that we will find you the best resolution possible.

May we first know if error messages/codes are prompted on your screen when you try to access the Paramount Plus channel? If so, please specify. Also, does the issue only occur in this specific app? If not, please specify the affected apps.

Additionally, if you can't remove the app, it may be possible that you have an active subscription with it. It's best to cancel the subscription first so we can remove it to troubleshoot your Roku streaming device. We also need to make sure that the process of removing the app, performing a system reboot, and reinstalling the app has been done precisely to work. 

The best course of action will be suggested once we better understand the situation. We'll be anticipating your response!

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.