Channels & viewing

[mgorney1]

My installed Paramount+ app was not opening. I followed these instructions to the letter and I am now on step 2. I get the message "Restarting" but the circle just spins and spins and goes nowhere. Roku needs to fix this. My connections are great, btw.

[RokuERey]

Hi @mgorney1,

Thanks for keeping the Roku Community posted!

We want to dig into this and help out with the setup. The trouble with accessing the channel could be down to the channel itself or a cache issue on your device. Try the steps below and give us a heads up if that does the trick.

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You may want to check additional troubleshooting as well here on how to resolve a channel playback issue.

We hope the above steps help.

Thanks,
Rey

[mgorney1]

Your steps did not help. I followed your instructions to remove, restart, and re-install, got Roku messages confirming my activity.

After re-install, Paramount+ does not open. The Paramount+ screen shows, then I get a blank screen, then I am taken back to the Home screen. 

Roku knows about this issue. Romu needs to fix.

[RokuERey]

@mgorney1,

Thanks for your prompt response!

I appreciate the troubleshooting effort you've taken. If you have a mobile hotspot or any alternative network, try connecting your Roku TV and then try accessing the channel once more to see if that makes a difference.

If the problem persists, please report back here and share with us the details below.

• Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Channel version

We would also recommend sharing this issue with Paramount Plus support. Please be aware that Roku only holds the channel available on the platform. The channel provider managed it directly.

Once we have the information available, we'll be able to forward this over to the appropriate Roku team for further investigation.

Regards,
Rey

[Devingh66]

Hi Rey.

Exact same issue here.

Roku Ultra box

Uninstalled P+

Restarted Roku

Reinstalled P+

Nothing.

Pretty you're going to flooded with the same issues.

[jfrawley]

This is happening for mine as well. I get the splash screen with SpongeBob and then a black screen showing a loading swirl, but no load.

[Tspinks]

Same, I just cancelled my subscription 

[CoryH]

It's not roku. It's the paramount servers. They are down right now and having issues restoring them. I can't even watch anything on my phone either.

[Kayler00]

Same. Seems they’re having an issue not us. 

[newsradiohead]

Same issue with mine. After several minutes I was able to access the Home Screen but when I tried to play a program it told me that this show is not available outside of my country. I am in the USA and the show was The Amazing Race, which I was successfully watching on this same tv earlier today.