Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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aaustin912
Channel Surfer

Re: Paramount+ Green Screen when playing movies

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@donprior51 What kind of Roku do you have? Everything (including Paramount) works on my Roku stick but nothing works on my Express

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donprior51
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Roku Premiere Model 3921RW Software 11.5.0 + build 4312-91

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mustang16
Channel Surfer

Re: Paramount+ Green Screen when playing movies

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Don’t hold your breath waiting for a refund!

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RokuDanny-R
Retired Moderator

Re: Paramount+ Green Screen when playing movies

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Hi Community users,

We believe the issue should be resolved now.

We would recommend checking to see if you are still experiencing an issue with the Paramount+ channel at this time and keeping us posted.

Please be aware that users may need to restart their Roku device.


Thanks,
Danny

Danny R.
Roku Community Moderator
fpefpe
Streaming Star

Re: Paramount+ Green Screen when playing movies

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Hello  I  was able to contact  both roku and paramount+  support --- they are working on the issue with no ETA -- but  I did get paramount+ to  issue me a 10%  discount on my next annual renewal 

 

Camaro21
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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I was getting green screen on Paramount plus trying to watch Your Honor on my Roku Ultra. I noticed right before I was briefly got a hdcp error, which relates to hdmi. I tried watching same show on my Roku Stick + and did not have an issue. I thought it was solved. Came back to my Ultra and still same issue. The following is how I solved my issue....

1. unplug Hdmi cable from Roku Ultra and TV.

2. unplug power to Roku and TV.

3. Reverse hdmi cable and plug back into Roku and TV.

4. Plug power back in for Rolu and TV.

Wait a short time and check if issue is resolved.

 

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MO23
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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I received a message from Danny at Roku. The problem seems to be resolved now. Mine works as it should again. Thanks, Roku! (Or whoever fixed this problem.)

Camaro21
Reel Rookie

Re: Paramount+ Green Screen when playing movies

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Nevermind. I seen after I posted that they must have fixed the issue on their end.

Sbmeth
Newbie

Re: Paramount+ Green Screen when playing movies

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Just checked and mine is working again.  Thanks!

Gatorgal7
Newbie

Re: Paramount+ Green Screen when playing movies

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It is fixed now for me. 🙂

- - -

"Hi Community users,

We believe the issue should be resolved now.

We would recommend checking to see if you are still experiencing an issue with the Paramount+ channel at this time and keeping us posted.

Thanks,
Danny"

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