Solving playback issues

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Speed_Racer
Reel Rookie

Re: Paramount Plus App Not Working

It was supposed to read:

I logged and looked at recent blocked queries and found a roku query that was just blocked and added it to the whitelist.

0 Kudos
Mando84
Newbie

Re: Paramount Plus App Not Working

I'm having the same issue worked fine until about a week ago. All 3 of my TLC Roku Tvs won't stream Paramount + anymore.

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Al_S
Streaming Star

Re: Paramount + App Not Working on Roku Tvs

Same scenario with me as you laid out.  I believe that as soon as Roku made Paramount+ available on their Roku channel, that's when the problems started.

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Paramount + App Not Working on Roku Tvs

Hi Community Users!

Thanks for flagging this issue to us. Please be advised that this issue is being monitored now by the relevant team for further review. 

To aid the investigation, we would appreciate it if you could provide us with the following information to make the issue more visible. 

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
  • Channel build version (Highlight the app from the Home Screen and press the Star * Button)
  • Photo or a short video of the incident. 

We are looking forward to hearing from you soon and looking closely into this issue. 

Regards,
Emman

Emmanuel-D.
Roku Community Moderator
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