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vilucol2
Level 7
3 weeks ago

Paid for Paramount + annual subscription but will not let us on

We had a full year subscription to paramount plus that we just paid for in January. Now none of our rokus will let us on. Say we have sign up again.

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RokuKariza-D
Roku Employee
Roku Employee
3 weeks ago

Re: CBS Interactive charges, Roku says I have no subscriptions.

Hi @vilucol2 

Thanks for reaching out here in the Community!

Could you tell us how are you accessing Paramount Plus? Is it through The Roku Channel or the standalone app? Please let us know. We'd like to know more about how we can help.

We look forward to your reply.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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