Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Paid for Paramount + annual subscription but will not let us on

We had a full year subscription to paramount plus that we just paid for in January. Now none of our rokus will let us on. Say we have sign up again.

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Roku Employee
Roku Employee

Re: CBS Interactive charges, Roku says I have no subscriptions.

Hi @vilucol2 

Thanks for reaching out here in the Community!

Could you tell us how are you accessing Paramount Plus? Is it through The Roku Channel or the standalone app? Please let us know. We'd like to know more about how we can help.

We look forward to your reply.

All the best,

Kariza D.
Roku Forum Moderator
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