Channels & viewing

[Jimmysalsa]

I was able to get a refund - although we have to wait 5-7 business days - its was processed- call 1-816-272-8106 to talk to Customer Care rep. 

[Jama0906]

They refunded my money at that number as well... didn't take long to get to a rep either...now to see if I can get my money back from the dazn app because I freaking purchased it thru there as well🤦🏻‍♂️. If anyone knows that number for their customer service I'd appreciate it...it's no where on their site...go figure lol

[Guzzie]

Same issue here with amazon, paid $91 first time then $60 second time hoping to get 1st refund Monday lol. Still Was unable to watch!

[Anonymous]

Hi @Guzzie

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[MickeyBenavides]

Any luck?? How to get a refund?

[Anonymous]

Hi @MickeyBenavides

Thank you for the post.

Have you tried doing the above post? To address these issues, please contact our account and billing team for assistance. You can reach them via email, chat, or phone support at https://support.roku.com/contactus or by calling us at 816-272-8106.


Warm regards,
Lianna

[Shana29]

I'm about to scrap my Roku I'm so disgusted right now I can't imagine losing $91 I feel so bad for you guys but I know that suddenly I've had to use a hotspot the same Wi-Fi or the same router puts out the hotspot and I didn't realize that until like 2 and 1/2 weeks into messing with it and messing with it messing with it after I just subscribed to a whole bunch of channels and it's over $40 worth of monthly payment that I have content that I've been not accessing or able to access because I haven't been able to get online until I just realized I can do hotspot but still that's sucking my data down that I didn't want to have to do or use anyhow I'm just so fed up with all this **bleep** because they are really getting to the point where my hard-earned money is literally getting flushed down the toilet and they don't care at all they're sneaky too I've had enough and when I saw these posts about the $91 for the people that tried to get the fight I just felt half sick for you guys so I just wanted to comment throw my two cents out there and complain

[Anonymous]

Hello Shana29,

Thanks for reaching out to us!

Regarding the issues you are facing, we recommend that you seek assistance from our billing team as they are better equipped to help you out. To contact the billing team, please visit our Account-Billing Support page and select the relevant options for "Account, payments & subscriptions". They will be able to provide you with the best possible assistance for your matter.

We hope this information is useful to you!


Best regards,
Lianna