Channels & viewing

[Savoirfaire]

Max channel worked initially but now will play only one episode in a series, and the crashes on 2 nd episode.  If I unplug Roku ultra it will play one episode then crash

[RokuJanadeeK]

Hi @Savoirfaire,

Thank you for bringing this concern to our attention.

We'd like to understand this better. May we know the following:

• When did the issue occur?
• Is this the only channel experiencing this issue?
• Have you tried removing the channel, restarting the device, and adding the channel back?
• Have you tried rebooting your router?

Please keep us updated.

Regards,
Janadee

[Savoirfaire]

Long story with Official Roku support on this one.  I called Roku support first, but they couldn't solve it, so referred me to Max.  Basically, after calling Max, was informed that Roku support knows there is a problem with Max app, but didn't inform me on our phone call.  Instead wasted my time going through a tedious problem-solving algorithm which accomplished nothing......because it's a compatibility problem between the platforms that Roku and Max are already working on.