Channels & viewing

[DJGray]

I have no screensaver. This is not on a computer or smart TV. It's a projection system.

[Strega2]

So you have already disabled the Roku screen saver?  (It's on by default.)

[DJGray]

oh wait a minute - I completely missed your point. No. let me try that and see what it does. The interesting thing is that this happens on only ONE of the four Roku devices.  But let me try it and see if that resolves the issue.

[righ2b3ar]

Mine keep adding direct tv, nfl channel and other channels I do not want. I have two devices and they keep doing it. It annoying.

[RokuJechealR]

Hi @righ2b3ar,

Thanks for taking your first post here in the Roku Community!

We're sorry to hear that you've experienced this kind of issue, and we'd like to gather more details for us to look into this. Kindly provide us with the following:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Does this issue occur specifically on The Roku Channell? If so, what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Your response would be much appreciated, as the details you provide will be forwarded to our appropriate Roku team for this issue to be addressed.

All the best,

Chel