Channels & viewing

[iggy67]

Youbube Version 2.22 • build 105005088

Model 3930RW - Roku Express
Serial number X00400TX8JNK
Device ID 5013297X8JNK
Software version 11,5.0 • build 4235-AE

Model: 3930RW - Roku Express
Serial number: X00400TX8JNK
(S013297X8JNK)
Software version: 11.5.0 • build 4235-AE
Timestamp: 2022-10-26T00:11:10Z

Please use issue ID NK-429-131 to report the current issue.

[RokuDanny-R]

@iggy67

Thanks for the post.

I have passed along your concerns and information to the appropriate Roku team to investigate further.

Thanks,
Danny

[rockmaster]

same issue  youtube livestreams were working great until just a few days ago and are broken now

same roku software version as previous poster

roku model is 3930X

youtube reports version as "web_20221026_10_rc00"

[RokuDanny-R]

@rockmaster

Thanks for the post.

We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team.

Thanks,
Danny

[kossuthreb]

Same issue here

Model: 3930X - Roku Express

Serial: X00400LY47UG

Software: 11.5.0 build: 4235-AE

Device ID: S00830AY47UG

[RokuDanny-R]

@kossuthreb

Thanks for the post.

Can you please provide us with the following information so we can better understand the issue you are experiencing:

• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[rockmaster]

It's only a problem with my roku express unit.   it was easier just to go back to my roku 3 unit which still works perfectly or my roku premier unit which also works perfectly than to gather all the information you required.  I will likely dispose of my roku espress.   I wish you luck solving this issue with the roku express units but requiring users to gather all this additional information is not helpful.        thank you

[danf879]

Happening to me too... tracker id MV-482-471

its a Roku express 3930X

I've tried removing the YouTube app and reinstalling, rebooting, etc