Channels & viewing

[shwet]

The Roku Ultra was updated couple of days ago and some of the videos now have Red Tint. I confirmed with another Ultra that was running OS 11.0 and it worked fine and after updating some of the videos have Red Tint. The Ultra is connected to Samsung LSP9TFAXZC and the videos I am playing are on Plex and sample media info if its helpful.

Container Details:

Format : Matroska
Format version : Version 4
File size : 3.59 GiB
Duration : 1 h 2 min
Overall bit rate : 8 197 kb/s
Writing application : Lavf58.24.101

Video Details:

Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4
Format settings : CABAC / 4 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 4 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1 h 2 min
Nominal bit rate : 8 000 kb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.154
Writing library : x264 core 152
Writing library : Lavf58.24.101
ErrorDetectionType : Per level 1

[RokuKariza-D]

Hi @shwet

Thanks for bringing this to our attention.

Please provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
4. Steps to reproduce the issue you are seeing
5. Photo of the issue

Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.

All the best,
Kariza

[shwet]

1. Roku details:

Model: 4800X - Roku Ultra
Serial number: X01000J6WY1k
S/W Version: 11.5.0 * build 4235-C2
Device ID: S02A2166WY1K

2. Plex Version 7.0 * build 17

3. 1K-434637

4. Some video have red tint when playing on Plex

[RokuKariza-D]

@shwet

Thanks for the reply.

Could you reply here with a photo of the issue occurring? We'll be able to further assist you from there.

We'll keep an eye out for your response.

All the best,
Kariza

[shwet]

RokuiPhone

[RokuKariza-D]

@shwet

Appreciate the prompt response. 

Have you checked other channels if the same red tint issue occurs? If you noticed that it's only happening in Plex, we suggest you try removing the channel and then reinstalling it.

To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Keep us posted!

All the best,
Kariza

[shwet]

Ok just deleted and reinstalled the Plex and then restarted the Roku, same issue.

To clarify, I tested the same channel and show on OS 11.0 and it had no issues, I started to see this issue only after updating to 11.5. To be sure when I update the other Roku Ultra that was running on 11.0 to 11.5, I had the same issue on the other Roku Ultra too.

[RokuKariza-D]

@shwet

Thanks for the update.

I have forwarded this issue to the appropriate Roku team to investigate further. Once we have an update, we'll post it in this thread immediately. 

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[fonman99]

Started seeing same issue, please keep us posted.

[RokuKariza-D]

Hello @fonman99

Thanks for reaching out.

Are you also experiencing the issue only on Plex? If yes, reply here with the information I asked in this post. However, if the problem is occurring on a different channel, please tell us more about it. With more information, we can assist you further.

Keep us updated!

All the best,
Kariza