Issue Tracking Board

[RokuMaryEF]

Hey everyone!

Status Update 2/13 1 PM PST:

We're aware that some users were experiencing an issue where live channels may disappear.

Good news! It looks like this issue has been resolved for most users.

If you're still experiencing this issue, try the following:

1. Restart your Roku device:
   • Go to Settings > System > Power > System restart > Restart.

Let us know if this resolves the issue for you!

Thanks,
The Roku Community Team

[thunderJ]

It started a few months ago when they changed something in the live channel guide to stop defaulting to "Favorites."  Today, my "Favorites" local antenna channels were automatically removed from my "Favorites" listing and I had to go back and "Favorite" them again.  Most companies improve the customer experience, Roku keeps making it worse.

[thunderJ]

Thanks but your response doesn't give an explanation for what caused the problem.  Roku did something that deleted my local antenna channels from my "Favorites" list, I had to go back and add them again to my "Favorites" list. 

[RevCJK]

I have had the same problem several times on two different Hisense TVs.  All of a sudden the broadcast channels are just gone from the favorites list.

[PaulnSC]

That did not help.  Even though I favorite channels they all will not show up when I select “Favorites “.  And they are not hidden.  
Paul 

[RokuJohnB]

Hi @PaulnSC,

Thanks for the update!

We'd love to further investigate this issue. Can you please provide us with a photo of your running problem?

We'll wait for your response.

Thanks,                                                                                                                                                    John

[woolstonbj]

I am having the same problem and would never have purchased a ROKU TV if I had known this would happen!!

[thunderJ]

Over the past year, I have found that the "glitch" seems to correct itself in a few hours to a day.  I've stopped re-programing the live guide and now just ride out the glitch.

[Froghos]

I am having a similar issue. When I open the options menu using the * key I only have three options. Closed captioning, volume mode and accessibility & language. No way to add to favorites. 

[renojim]

@Froghos, you don't add a favorite while watching a video.  You have to do it before you start watching.