Channels & viewing

[wilding]

I have experienced the same, or at at least similar, issue a couple of times. The advise from Roku and Acorn will not help.

This works for me.

1. Unsubscribe from the Acorn app from within Roku.

2. Remove the Acorn app from Roku.

3. Re-add the Acorn app.

4. Should be all good.

If problem persists then log into Acorn online and reset password. May need to repeat steps.

[BeksterMacBek]

@wilding I ended up doing the same as you detailed and it worked for me.

I went straight to Acorn TV's website, signed up through there. Was immediately able to watch programming.

Roku did refund my Acorn TV (through Roku) subscription price after briefly messaging with a Roku CSR.

[jabatx]

I let the subscription lapse for months. Just went to activate it again, same Roku error 2500-000000-6007.  

One would think after this being reported many months ago, it would be resolved, but no. So what I know will happen is I'll have to yet AGAIN get Roku to credit me because I have to go to Acorn.tv directly to resubscribe and will be double charged again. 

[RokuKarla]

Hello @jabatx

Thanks for getting in touch with us here at Roku.

It may be more effective to seek assistance from our Billing team for account and billing issues. You can contact them at account and billing support, then choose 'Account, payments & subscription'. They are the most qualified to assist you in this matter.

Thank you for your understanding and stay safe!

Regards,
Karla

[Renatajean]

I've also had a lapsed Acorn account and added AcornTV via Roku. When I opened AcornTV I chose 'skip' rather than select a payment option (don't ask me why -- I'm not even sure I know). 

I selected a show and was asked again for a payment option which I selected (and verified that I am now billed directly from my ROKU account). My lapsed account on Acorn is still inactive. I got the same error everyone else has reported and blocked from viewing.  

I tried similar steps before I checked here including rebooting ROKU. 

Is it possible that if the ROKU account email is different from the Acorn website account it is triggering this error? 

[RokuKariza-D · Accepted solution]

Hi @Renatajean 

Thanks for the post.

Please be advised that channel logins or authentication are handled directly by the channel developer. We suggest reaching out to Acorn TV's customer support team to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: Support : Acorn TV Help Center

All the best,
Kariza