Channels & viewing

[Mannawar]

After the latest update last afternoon, model 4670x to firmware 14.1.4.7709….these apps do not run. Netflix and prime are fine.  Click and get quick black screen flash just to return to the Home Screen.   Have uninstalled, powered down, reinstalled - no change,

have reset the network connection - no change.   Have powered down through the menu …no change….went through chat and performed the reset process in their exact order…no change

checked the firmware and it updated yesterday prior to the issue and there is no rollback option present.

[RokuTakashi]

Hi, @Mannawar 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with the apps that do not open or cannot be accessed after updating your Roku device, and we'd like to gather more details so our team can investigate.

To assist us, kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo or video referring to the issue.

With more details, our team can review and investigate this matter so a resolution can be developed.

Keep us posted.

Thanks,
Kash

[Mannawar]

4670x

14.1.4.7709

KW999A927300

YJ00A0927300

[Mannawar]

Looks like the upgrade broke other things for others as well from a web search :

The problem
Roku firmware upgrade from last night 07JAN2025 broke HA integration/API

2 models of Rokus

4670X and H104X both on Software 14.1.4.7709

What version of Home Assistant Core has the issue?
core-2025.1.1

What was the last working version of Home Assistant Core?
No response

What type of installation are you running?
Home Assistant OS

Integration causing the issue
Roku

Link to integration documentation on our website

Diagnostics information
2025-01-08 11:45:46.452 ERROR (MainThread) [homeassistant.components.roku.coordinator] Error fetching roku data: Invalid response from API: Timeout occurred while connecting to device

Example YAML snippet
No response

Anything in the logs that might be useful for us?
2025-01-08 11:45:46.452 ERROR (MainThread) [homeassistant.components.roku.coordinator] Error fetching roku data: Invalid re

[jdeviney]

I have the same issues.  I have the following device:

Roku Ultra, 4640X, serial #: YP0009664879, software version: 14.1

I cannot launch channels including: Hulu, Roku, YouTube, Max.  They just take me back to the Home screen.  I can still launch these channels: Amazon Prime, FoxNews, Newsmax, Apple TV+.

Is there an ETA on a software fix?

[RokuRiamie-D]

Hi @jdeviney @Mannawar,

Thanks for providing your Roku device details!

We have forwarded your information to the appropriate Roku team for review. However, we also need the following information:

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

Thank you for your cooperation. We look forward to your response.

Cheers,
Riamie

[Mannawar]

My id is

00-016-755

gc version 12.8.19