Channels & viewing

[Wire1460]

I have a Roku Express device.  It works generally well but I cannot seem to turn on subtitles in my prime video app.  The option to enable them does appear but turning them on or off does not cause anything to appear on the screen.

Subtitles work fine for Netflix app.  Thoughts?  Anything I might be doing wrong? 

[Rick423]

Me too.  It just started sometime today.  On other apps, cc works.  I’ve tried resetting the Roku Streaming Stick (3820R2) and updating apps, but no luck.

Just letting you know you aren’t the only one.  If the cc isn’t working tomorrow, I’ll delete the Prime app and reload it.

[Maso76]

Same here. I’ve confirmed that the closed captioning is on in both Roku and Prime settings, I’ve confirmed both Roku device and Prime app are up to date. I’ve reset Roku device and Prime app, I’ve deleted and reinstalled Prime app, I’ve unplugged and plugged Roku back in. Still nothing. It worked yesterday.

[john2024]

same problem here. not working on a TCL Roku TV. 

i factory reset the Roku TV and deleted/re-installed prime video. signed in and out of my prime account. restarted the TV. settings in both roku and primary video are checked and look correct. 

maybe a bug in prime video app for Roku

[Rick423 · Accepted solution]

I checked and closed captions are working in the prime app now.  I didn’t do anything extra so it may have updated overnight.

[Roscoep]

Same here. Tried everything.

[RokuRiamie-D · Accepted solution]

Hi Community users!

Greetings from the Roku Community!

Thank you for letting us know that the Prime Video app on your Roku devices does not have closed captioning. We appreciate the troubleshooting steps that you have tried trying to fix the issue.

We recommend you contact the Prime Video channel support directly for further assistance as they maintain their app through the Roku streaming platform.

You may reach them here: Prime Video | Contact us

Thank you for your understanding.

Cheers,
Riamie

[Wire1460]

Update- magically fixed today.  As others mentioned, must be some temporary issue with prime app. 

[RokuRiamie-D]

Hi @Wire1460,

Thanks for keeping us posted.

We are glad to hear that the issue with your Prime Video app was fixed. Please don't hesitate to contact us again if you have more concerns about your Roku.

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

Happy Streaming!

Cheers,
Riamie