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icemanhk88
Newbie
‎09-10-2024 03:50 AM

No Prime video or Disney +

Hi, I just purchased a Roku express model no. 3960X and I can’t add either Prime Video nor Disney+. YouTube and Netflix are fine though. Why is this? The remote has all 4 buttons. Apple, Netflix, Disney and prime. 

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makaiguy
Community Streaming Expert
‎09-10-2024 06:02 AM

Re: No Prime video or Disney +

@icemanhk88-

Those are two of the more widely distribute streaming channels.   Where are you located?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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RokuCarly
Community Moderator
Community Moderator
‎09-11-2024 07:04 AM

Re: No Prime video or Disney +

Welcome to the Roku Community, @icemanhk88!

We appreciate you reaching out for support and we'd be happy to share further information regarding this matter.

Roku has more top streaming apps than any other streaming platform in the US (Circana/TV & Video App Availability Report, April 2023). That means there’s always something great to watch on Roku.  

You’ll be able to watch free or paid entertainment from services like Netflix, Prime Video, The Roku Channel, and more. And there are thousands more apps for sports, news, international, and kids, including broadcast channels like ABC, CBS, and NBC.  

Furthermore, in addition to what our Community expert provided above, please be informed that the Roku streaming platform is US-based. Although you may use your Roku device in different regions, there are only limited apps available depending on your location.

We hope you find this information helpful.

Warm regards,
Carly

Carly Y.
Roku Community Moderator
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