Check for Updates: Ensure that your Roku device has the latest software updates installed. Sometimes, outdated software can cause compatibility issues with certain apps or services.
Reinstall the NFL App: Try removing the NFL app from your Roku device and then reinstalling it. This can sometimes fix issues related to corrupted installations.
Clear Cache and Data: If possible, within the NFL app settings on Roku, see if there's an option to clear cache and data. This can help refresh the app and may resolve some issues.
Reset Roku: If the problem persists, try performing a factory reset on your Roku device. Be aware that this will erase all your settings and data, so make sure to back up any important information first.
Contact Roku Support: If the problem remains unresolved, reach out to Roku's customer support. They may be able to provide specific troubleshooting steps or have insights into any known issues with the NFL app on their platform.
Contact NFL Support via Social Media: If the online chat submission is not working, consider reaching out to NFL support through their social media channels. Companies sometimes respond more actively to public messages on platforms like Twitter.
Try Using Alternative Devices: Since you mentioned that you can replay games in condensed format on other devices, continue using those devices until the issue on Roku is resolved.
Explore Other Streaming Services: If the problem persists and you find it difficult to get satisfactory support, you might consider exploring other streaming services that offer NFL game replays.
