Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

Nfl+ / game pass only showing full games

Check for Updates: Ensure that your Roku device has the latest software updates installed. Sometimes, outdated software can cause compatibility issues with certain apps or services.

Reinstall the NFL App: Try removing the NFL app from your Roku device and then reinstalling it. This can sometimes fix issues related to corrupted installations.

Clear Cache and Data: If possible, within the NFL app settings on Roku, see if there's an option to clear cache and data. This can help refresh the app and may resolve some issues.

Reset Roku: If the problem persists, try performing a factory reset on your Roku device. Be aware that this will erase all your settings and data, so make sure to back up any important information first.

Contact Roku Support: If the problem remains unresolved, reach out to Roku's customer support. They may be able to provide specific troubleshooting steps or have insights into any known issues with the NFL app on their platform.

Contact NFL Support via Social Media: If the online chat submission is not working, consider reaching out to NFL support through their social media channels. Companies sometimes respond more actively to public messages on platforms like Twitter.

Try Using Alternative Devices: Since you mentioned that you can replay games in condensed format on other devices, continue using those devices until the issue on Roku is resolved.

Explore Other Streaming Services: If the problem persists and you find it difficult to get satisfactory support, you might consider exploring other streaming services that offer NFL game replays.


0 Kudos

Re: Nfl+ / game pass only showing full games

By following these steps, you increase the chances of resolving the issue with the NFL app on your Roku device. If the problem persists, it's essential to get in touch with Roku or NFL support to get further assistance.

0 Kudos
Reel Rookie

Re: Nfl+ / game pass only showing full games

That is the same case with me as I've Fibre connection which is too fast still apps such as MM PC are not opening should I reinstall.

0 Kudos
Community Moderator
Community Moderator

Re: Nfl+ / game pass only showing full games

Hi @eddyjohns,

Thanks for posting here in the Roku Community!

We appreciate you letting us know about the issue you've encountered, and we would be more than glad to assist. We recommend following the steps below to resolve the issue.

  1. Remove the affected channel by highlighting it from the channel tile and pressing the star (*) button. Then select the remove option.
  2. Do a system restart by navigating to Settings > System > System Restart.
  3. Add the channel back by searching for it from the "Streaming Store."

Once performed, kindly check to see if the issue has been resolved.

Please let us know how it works.

All the best,

Takashi O.
Roku Community Moderator
0 Kudos

Re: Nfl+ / game pass only showing full games

Following these steps increases your chances of resolving the issue with the NFL app, like on your Roku. If the problem persists, please contact Roku or NFL support for further assistance.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.