Channels & viewing

[metelbis1]

I added the app on the Roku but it doesn’t get added to my Home Screen and when I click on it in the streaming store it just loads forever, I have tried restarting it and factory resetting and using the app but nothing seems to work. HELP ME!!!

[RokuCarly]

Welcome to the Roku Community, @metelbis1!

Thanks for reaching out. We'd be happy to help you with this and find the best resolution possible. 

Where are you currently located? Please be informed that the Roku streaming platform is US-based. Although you can still use your Roku device outside the US, there are only limited apps/channels supported in different locations. 

Also, Roku streaming devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion.

We hope you find this information helpful.

Warm regards,
Carly

[napstation]

I am having the exact same issue with my new Roku TV. I've added the Spotify app, but the tile is never added to my home screen. When I select it from the stream store it gets stuck on the loading screen. I'm located in the USA.

[RokuCarly]

Welcome to the Roku Community, @napstation!

We see that you are having trouble finding the Spotify app on your Home screen. We are here to assist you.

We could use the Roku Channel Store website and see if this app has already been added there. If so, and you're still unable to see this on your Home screen, we could try adding it to your other Roku devices (if you have one) and see if it has already been added. 

In the meantime, you may refer to this support article to help you learn more about adding apps to your channel lineup:

• How to add apps to your Roku streaming device

Keep us posted!

Warm regards,
Carly