Channels & viewing

[Sasha55]

Netflix shows are streaming fine except 1 show-there is no sound. Tried updating app, restarting, nothing worked-finally removed app, then went to add channels, Netflix wasn’t there to add, searched for it, and the only option given was to open app, no option to add it back so it shows on Home Screen. Unplugged Roku, and I still can’t add the app-any help would be great! 

[RokuTakashi]

Hi, @Sasha55 

Thanks for posting, and welcome to the Roku Community,

We appreciate you for sharing your concern here with us, and we'd be happy to help you get in touch with the proper support to address your concern.

We would recommend reaching out to Netflix's support directly and letting them know about the issue you have noticed with one of their shows exhibiting no audio. Channels and app providers are directly managed by the channel providers, and they'll be able to provide you with a workaround or update their channel to resolve an issue.

For more information, you can reach them at Netflix | Help Center

We hope that this will be sorted out soon, and feel free to let us know if you have further concerns or inquries.

Best wishes,
Kash