We appreciate your first post here in the Roku Community, @lfs123!
Thanks for letting us know about the playback issues you've experienced with the Netflix app on your Roku Streaming Stick. We'd be happy to suggest some troubleshooting steps to help you get back on streaming.
Kindly follow the steps provided precisely to refresh the system of Netflix:
- Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
- Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
- Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
Here's the support article for reference: How to resolve a channel playback issue
If the issue persists after doing so, we highly recommend directly raising this concern with the channel provider themselves as they are responsible for maintaining and updating their app inside the Roku streaming platform.
You may reach them here: Netflix Support
We hope it will get sorted out soon so you can get back on streaming at your convenience.
Best regards,
Carly
Carly Y.
Roku Community Moderator
