Where are you located?
From what I've read (I'm trying to relocate the source), Britbox UK is being shut down as a separate service, with its content being blended into ITVX Premium. Outside UK, international versions of Britbox are continuing on their own.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X