Channels & viewing

[MattDaddy44]

I missed a payment for the NFL App on Roku TV yesterday, today the money was taken out of my account but now when I click on the app I get the loading circle & returned to the home screen

[monkmanri]

i got the nfl plus subscription through roku and the app will not open on any of my rokus....i've tried restarting them...deleting and reinstalling the app...i unplugged the power for two minutes then plugged back in...i go on nfl.com and it doesn't recognize my subscription through roku so i can't watch it on there...does anyone have any suggestions?  i click the app and the logo appears in the middle then after about 5 seconds it sends me back to the roku home screen

[Jarhead1371]

I just subscribed and having same problem. 

[Paulk570]

Same issue

[Jarhead1371]

Called Roku, they claim it’s an NFL issue and not a Roku issue. 

[RokuJechealR]

Hi Community users,

We appreciate your post to the Roku Community!

Thanks for informing us about the playback issues you've encountered within the NFL app on your Roku devices. We apologize for any inconvenience this issue has caused you.

Have you tried any steps to troubleshoot? If not, we suggest following the steps below to help you:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

For reference, here's the support article for further information about this: How to resolve a channel playback issue

If the issue persists, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[Swild60569]

Getting same issue on 3 Roku TV’s.  Only happens on NFL app and tried uninstalling like recommended.