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Rickmik
Streaming Star

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

Yep, and I will never get back all the time that I've wasted struggling to access an internet service that I have already paid for almost a month ago. Someone from either Roku or Newsmax needs to pay attention to their paying customers, or they are likely to lose some of them.

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ZIMM123
Reel Rookie

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

These posts must be dated when the app initially was available.  I WIFI/ stream 4 television and the app works fine throughout the house.

PNS-user
Channel Surfer

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

They are.  A Roku poster gave me the right direction; although Roku c/s could have known Newsmax didn't want a third party billing involved.  NOW my question to Newsmax is why am I paying $5.67/month:  Where does the "extra" .68 come from?  So far, "Elnora" (Newsmax c/s) says "it's Federal tax."  I asked for a email with that detail four days ago ago, but expected no reply from Newsmax & haven't gotten one yet.  Is anyone else paying $5.67?  I live in FL, so it's not state-related.

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PNS-user
Channel Surfer

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

A Roku poster gave me the right direction; although Roku c/s could have known Newsmax didn't want a third party billing involved.  NOW my question to Newsmax is why am I paying $5.67/month:  Where does the "extra" .68 come from?  So far, "Elnora" (Newsmax c/s) says "it's Federal tax."  I asked for a email with that detail four days ago ago, but expected no reply from Newsmax & haven't gotten one yet.  Is anyone else paying $5.67?  I live in FL, so it's not state-related.

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Brakerc
Channel Surfer

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

I am in Ohio.  Am paying $5.39 per month. To Newsmax Plus.  I was given a 2 week trial free.

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DonnaM
Roku Guru

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

It IS a tax.  FCC charges it.  My $49.99 yearly bill got billed at $53.14.  6.3% added tax

PNS-user
Channel Surfer

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

You've always had good info.  I'll wait until next month to see what happens; in view of not being able to get c/s at "Plus" to help or give me a detailed answer.  The 13.6% I was charged "might" be from going through Roku initially - that took my $4.99 on 11/2 - and seeing your reply, corrected that (cancelled the Roku charge), re-upped via Newmax + which never did hit my card until 11/28.  Don't know, "Plus" c/s can't spell it out; probably b/c they don't have the tools to do their job, as long as they are now standing as - also - the company associate who answers billing questions too...'just frustrating not to be able to get an answer from a phone call; a chat option might be beneficial to Newsmax + but that doesn't exist. 

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Rickmik
Streaming Star

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

Yep, but after getting billed in early November for an annual subscription on Roku, am still unable to view the programming that I have paid for. Please alert the paying customers and provide detailed instructions on how to resolve this problem or get a refund of our money.

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DonnaM
Roku Guru

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

@Rickmik   MANY people made the same mistake and signed up through ROKU, rather than the Newsmax site.  From what I've read, everyone got in touch with ROKU, explained what happened and were "refunded".  Then they went to the correct site (newsmaxtv.com) to register....Good Luck

DonnaM
Roku Guru

Re: NEWSMAX PLUS IS A GO, they heard our complaints and fixed things

@Brakerc   The yearly subscription comes to $4.16 a month +tax.  I still believe the tax "varies" depending on your State. 

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