Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
Had my 1st ROKU problem tonight after several years of use. My NESN 360 (Boston sports channel) app on ROKU was not working and the ROKU chat person had me go thru some steps and they didn't work. Afterwards he/she suggested calling NESN 360 which is the App on ROKU. I decided I'm not doing that and cancelled my subscription to the app instead. If they fix it before two days I will renew otherwise I am out. I think since ROKU is providing me the App they can own responsibility for whether it works or not.
I don't have the energy to call ROKU and then call NESN 360. I will just cancel subscription if it is not working. ROKU will lose money and so will NESN. It is in ROKUs best interest to work with the app provider to insure all apps on their platform are working properly.
