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domd
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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So Roku support was supposed to call me tonight between 6:40 and 8:40 in reference to the ticket I opened. they requested a 2 hour window.  They did not call. The point of the session was to troublesome the issue. 

I’m a pretty patient person, but I do have to say that between the failure to all back and the time it’s taking to resolve this issue, I’m disappointed in roku’s support.

Has anyone heard of any updates other than “we’re working on it”?

 

Amyw717
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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@domdhow did you  get someone to offer to call? I started this thread over a month ago and no one offered to do that. Do you have a number to call? 
@RokuMary-F is that something we can set up? 

Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Their are on the west coast....3hr difference

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domd
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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I went back and forth with supporting via email after I opened a support ticket with them. Support actually recommended it. 

they asked me for a date and time, contact number and which time zone I live in.  

I was really hoping that after talking, walking through though the issue, and maybe even video/zoom so they can see the problem, that we’d get more traction. 

afmarsh
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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I'd still like to know who is responsible for this, Roku or NBCSports. I keep assuming NBCSports since it's their content...

 

Meanwhile, my error message screen mentions Verizon. "This content is currently unavailable for Verizon customers...." What does it say for those of you with Comcast or other internet providers?

Mollybbbb
Binge Watcher

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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Mine says Verizon  as well. And of course a call to them was useless. The state of this is unacceptable in the world today! The only explanation is no one is working on this! 

Larryd224
Roku Guru

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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So other, cable companies are not affected.....just VERIZON cable customers..??????

I called VERIZON , first , technician layed all the blame on the NBC SPORTS APP platform and Roku interface platform.

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Amyw717
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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It’s all cable companies from what I recall seeing in this ridiculously long thread. I have wave broadband, I believe people with AT&T have also commented. It seems to be across the board.

NLTCrow
Streaming Star

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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It's all Cable/Content Providers.
I've tried using friends & families login info to troubleshoot and I've run into the same error message whether using Optimum/DirecTV/YouTubeTV.
All fail on the Roku and all work fine on a Win10 laptop.
Roku knows this and since we're almost 2 months & 20+ pages in here, I can only conclude Roku has my money, is giving me the middle finger and just plain doesn't care!
They've got name brand recognition and market share with their lousy tech included in several TVs and this is all likely to continue until word gradually gets out about how unreliable Roku actually is.
Our situation here is beginning to border on Fraud!
Selling a service and then refusing to provide it.
Seems to describe our situation perfectly!

Mollybbbb
Binge Watcher

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

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I called the consumer fraud hotline for channel 6, , and 10. Maybe they will pick up the story!