Channels & viewing

[IRHS]

Tried reinstalling app, checking for updates, and rebooting the Roku multiple times and nothing helps.  The app flashes briefly and returns to the home screen.  I'd like to watch on the app but it's frustrating. 

[RokuJohnB]

Hi @IRHS,

Welcome to the Roku Community!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You may contact NBC Support here.

Kind regards,
John

[makaiguy]

@IRHS-

Did you restart** your Roku to clear its memory cache after uninstalling but BEFORE reinstalling the channel? Without the restart you may not get a clean reinstall.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.

[IRHS]

I've tried everything recommended with no positive results.   I believe NBC is at fault and am so disappointed.  

[KeiffyB]

Sorry you're having this problem.  Mine is similar...I can't receive live programming on plain old NBC on the remote Roku receiver down the hall since last Thanksgiving.  All other channels work fine.  Would be nice to speak with a human.