Channels & viewing

[Jimbosdca]

It's happening in California as well. It's the NewsMax app itself. Not just Roku but also Amazon Fire TV and the phone app. It does work just fine if you pull it up on your web browser and login. I tried to call NewsMax but they're closed until 8:30 am Eastern time. I also emailed them last night, no answer.

[vinesbythesea]

Same issue in Florida

[MsLynn]

Same here. I sent them an email and a complaint. Hopefully someone wakes up at Newsmax and fixes this. You can access the previous days shows and they are in English. It is just the live broadcast. I have done the same. Deleted the app, checked settings so it has to be on their end, esp since it is happening to lots of us.

[xaigo]

Disconnected power from Roku for 15 min. then reconnected and the problem was gone. This worked for me.

[ScottGill]

Go to Roku and reinstall the newsmax app. It worked for me

[MetalChick]

Same problem here with my in-laws Newsmax+ using the Roku 4K express. This is a headache altogether! They got the app specifically for the live option and it’s completely in Spanish. Something needs to be done since they are paying for the subscription.

[SheelaMike]

Can anyone help my Newsmax on Roku has changed his language to Spanish, and I have tried every setting and cannot get it to go back to English

[xaigo]

Disconnect power from Roku for 15 min. Reconnect again and problem fixed. It worked for me.

[AugustaNews]

my solution after waiting on Roku Chat for 25 minutes to get someone was to highlight the Newsmax tile, press the asterisk, click on check for updates and when is says app is updated click close and then open the newsmax app and it will be back to English, at least mine did.

[RokuTakashi · Accepted solution]

Hi, Community users!

Thanks for bringing up the issue regarding the Spanish audio with the Newsmax app.

We are aware of complaints that the channel partner has Spanish audio and subtitles and have made Newsmax aware. Our team will also proceed to investigate this matter.

To assist us with the investigation, we would like to request the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Note: Marked this post as solved for everyone's visibility.

Keep us posted, and our team will work on this issue at the earliest.

Thanks,
Kash