Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bailey7
Newbie

My roku ia frozen and i cant change channel

My roku tv is frozen on the channel.i can't change the channel

 

Labels (1)
0 Kudos
1 REPLY 1
RokuReynan-L
Community Moderator
Community Moderator

Re: My roku ia frozen and i cant change channel

Hi, @Bailey7.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue with your TV, which is frozen on the channel. No worries, we're here to assist.

To start, is this happening to a specific channel? Also, are you able to go back to the home screen on your TV?

In the meantime, you may follow these steps to restart your TV:

  1. Press the Home button on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

If you're unable to navigate on your TV, you may try unplugging and re-plug your TV. 

Please keep us posted.

Regards,
Reynan

Reynan L.
Roku Community Moderator
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.