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Ejm1309
Newbie
‎02-04-2024 05:53 AM

My apps won’t work on my Roku TV

my Roku channel app won’t work, and my other apps aren’t really great either. Not sure if I just should take my TV back. Any help would be helpful. I have no HDMI cords connected. also can download certain apps for my TV.

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RokuArjiemar
Community Moderator
Community Moderator
‎02-05-2024 01:07 PM

Re: My apps won’t work on my Roku TV

Hello! @Ejm1309,

Thank you for joining us here in the Roku Community!

We appreciate you reaching out to us about your Roku TV. We're pleased to assist.

  • Do you have a Roku Branded TV or a Roku TV? A Roku Branded TV is a TV that is manufactured by Roku (Roku TV Select and Roku TV Plus) while a Roku TV is a TV that is manufactured by a Roku Partner (TCL, Sharp, etc).
  • Is this the first time you set up/activated this Roku TV? If NOT, is this the first time you have experienced this issue?
  • Is your Roku TV, currently connected to your network?
  • What do you see on your screen when you’re trying to play content? Any error message?

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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