Channels & viewing

[Ckd]

Tried your suggestions but nothing worked.  It seems I am having the same problems as others after the software update today.

[RokuCarly]

Welcome to the Roku Community, @Ckd!

Thanks for letting us know about this. Rest assured that we will help you determine the cause and find you the best resolution so you can get back on streaming. 

Kindly provide us with the specific details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channels affected. 
• Error messages (if there are any).
• Specific troubleshooting steps were taken.

In the meantime, we highly recommend rebooting your Roku device (Settings > System > Power (skip if unavailable) > System restart) to see if this will make any difference. 

We'll be looking forward to your response.

Best regards,
Carly

[jontalk]

@CkdOut of curiosity, have you looked into using a network app such as WiFI analyzer for Android or something similar for iPhone? Channel congestion is one of the most prevalent problems when using WiFi. Once installed you'll see how many others are on the same channel; then log into the router and switch to one that's less congested. Definitely worth a shot. Hope that helps