Channels & viewing

[Tylersmith01]

multiple apps on my tv are not working.

all of them give different error codes. They don’t load to show the pictures all the way. The sign me out. They send me back to the home app in the middle of it. They say no internet connection. 

I have tried EVERYTHING. Resetting wifi on tv. Uninstalling the apps. System restart. Updating apps or system. The hit home button 5 times up once rewind then forward. I even did a factory reset. 

can someone PLEASE help me. I have tried absolutely everything 

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @Tylersmith01!

Thanks for informing us about this. Rest assured that we'll investigate the streaming issues you're experiencing to determine the cause and find the best resolution possible. 

Before we proceed further, it would be great if you could provide us with additional information such as follows:

• Is this a newly activated Roku device? If not, were you able to stream the affected apps before?
• When did you start experiencing this? Did your device recently receive any software updates prior to this happening?
• When you attempt to connect your device to a network connection, are there any available Wi-Fi prompts?

In the meantime, we suggest the following steps to help you troubleshoot:

• Reboot your modem/router.
• Try connecting your Roku TV to an alternative network to see if this makes any difference. Perhaps, you could use a mobile hotspot. 

We'll be looking forward to your update.

Best regards,
Carly