Channels & viewing

[Rr108]

I see a movie available to watch on the Roku website. However when I search on the Roku app on fire stick, the movie is not there.  Is there different content in the app vs fire stick? I'm logged in to the same account.  Very disappointing.

[RokuNimfa-C]

Hi @Rr108, 

Thanks for reaching out here in Roku Community. 

We'd like to know more about the issue you are experiencing. Could you provide us with the title of the movie? Let us know any additional information you may have that would be helpful for our team looks into this problem.

Keep us posted, so we can look into this further.


Regards, 
Nimfa

[Rr108]

The movie is "Another Round"

[RokuDanny-R · Accepted solution]

Hello @Rr108 

Thanks for the follow up regarding the issue you are experiencing with content availability on The Roku Channel.

Please be aware that the title Another Round is only available through The Roku Channel with a premium subscription to Viaplay. Since premium subscriptions through The Roku Channel are not accessible within the channel when accessed on a third party device, in this situation your Firestick, you will be unable to view this content.

We hope this provides insight as to why you are experiencing this issue. If you need assistance in the future, please don't hesitate to post again in the Roku Community.

Happy Streaming,
Danny