Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Movie audio unreliable for entire film

We rented "Tar" via Row8.  Throughout the film, the sound would stop, we had to rewind a bit and restart.  Terrible experience.  I failed to keep score of the number of times we had to stop to restore the sound.  

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Roku Guru

Re: Movie audio unreliable for entire film

Hi @sgOrange 

We're sorry to hear about the issue you're experiencing.

Does the issue only occur on a specific channel/content or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know if there's any difference after.

All the best,

Kariza D.
Roku Forum Moderator
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