Channels & viewing

[jac7744]

Paying britbox through roku blindspot has episode 2 and 4 missing, yet when i view britbox on paying them direct the missing episodes are there. This has been happening with acorn also. Should I stop paying through roku  and go to paying the streaming sites direct. Has any other  viewers noticed this, I also noticed that on roku pay  shows arrive several days later than on direct pay.

[RokuEuniceL]

Hi @jac7744,

Greetings from the Roku Community!

We sincerely regret any inconvenience this may have caused you. We appreciate you letting us know about the missing episodes on Blindspot through The Roku Channel: BritBox. We'll escalate this to our appropriate Roku team for further investigation and to fix the issue as soon as possible. Your patience and understanding are much appreciated.

Also, please let us know which content in Acorn you are experiencing missing episodes with so we can look into it right away.
We'll be waiting for your response.
Kind regards,
Eunice

[jac7744]

Britbox roku  / acorn pay has episode 2 and 3  series 1 the fall missing

[RokuEuniceL]

Hi @jac7744,

Thanks for updating us here in the Roku Community!

We appreciate you for providing additional details. Rest assured that we have already forwarded your concern and information to the appropriate Roku team for further investigation and to fix the missing episodes as soon as possible.

Please don't hesitate to let us know if there is anything further we can do to help.

Kind regards,
Eunice