Channels & viewing

[BrandiG1022]

I've just installed my 5th Roku TV and since install of this one particular TV none of the app channels are there, on only this one. I can access them by searching for them (open app selection) but this gets annoying. I've noticed this was a huge issue last year. None of our other TVs are doing this. I've tried system restart, etc. My fear is a full factory reset will need done, bigger fear... Will this even fix this issue?

[RokuCarly]

Welcome to the Roku Community, @BrandiG1022!

We're grateful that you've reached out for support here. Rest assured that we'll help you find the best resolution so you can see the channels you've installed on your Roku TV.

Firstly, can you please confirm if you've used the same Roku account (email address) for this Roku TV as for your other Roku devices? You may double-check it under Settings > System > About. 

Also, kindly provide us with a photo of what you are currently seeing on your Home screen for reference. You may check this link to help you: How do I insert an image in a post

We'll be looking forward to your update.

Best regards,
Carly