Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Pkathleen63
Binge Watcher

Maximum Streaming Connections Exceeded with Bally Sports Plus App

I tried to do that, but on my acorntv and britbox, it does not have remove channel, so I went to see if I could remove roku channel and nope, couldn't, so this does not help my issue with it.

 

0 Kudos
3 REPLIES 3
RokuERey
Community Moderator
Community Moderator

Re: Maximum Streaming Connections Exceeded with Bally Sports Plus App

Hi @Pkathleen63,

Greetings from the Roku Community!

We appreciate you reaching out and are making an effort to fix this matter.

It seems we need more details to understand the issue and  provide a strong suggestion.

When did you start seeing the issue occur? Is this an isolated case on both apps? Have you tried getting in touch with the channel support team directly to inquire about any recommendations they may have regarding this issue?

With more detailed information, we'll be able to work on this.

Thanks,

Rey

ERey.
Roku Community Moderator
0 Kudos
NANASUE
Newbie

Re: Maximum Streaming Connections Exceeded with Bally Sports Plus App

I am binge watching NCIS on Paramount +. Keep getting a message that I have exceeded the 4 device maximum for viewing. I have this ROKU on one television only. No other devises. I pressed home button on remote, went back to Paramount +. Watched a program for a while. Message came back. 

0 Kudos
RokuEuniceL
Community Moderator
Community Moderator

Re: Maximum Streaming Connections Exceeded with Bally Sports Plus App

Hi, @NANASUE,

Thanks for posting to the Roku Community!

We're happy to assist you with your channel access issue. Currently, our concerned team has an ongoing investigation regarding this issue. In the meantime, we need your help. Could you provide the following details below?

  1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  2. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  3. What troubleshooting steps have you performed so far to reproduce the issue?

We'll appreciate your response regarding this concern.
Warm Regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos