Channels & viewing

[Pkathleen63]

I tried to do that, but on my acorntv and britbox, it does not have remove channel, so I went to see if I could remove roku channel and nope, couldn't, so this does not help my issue with it.

[RokuERey]

Hi @Pkathleen63,

Greetings from the Roku Community!

We appreciate you reaching out and are making an effort to fix this matter.

It seems we need more details to understand the issue and  provide a strong suggestion.

When did you start seeing the issue occur? Is this an isolated case on both apps? Have you tried getting in touch with the channel support team directly to inquire about any recommendations they may have regarding this issue?

With more detailed information, we'll be able to work on this.

Thanks,

Rey

[NANASUE]

I am binge watching NCIS on Paramount +. Keep getting a message that I have exceeded the 4 device maximum for viewing. I have this ROKU on one television only. No other devises. I pressed home button on remote, went back to Paramount +. Watched a program for a while. Message came back. 

[RokuEuniceL]

Hi, @NANASUE,

Thanks for posting to the Roku Community!

We're happy to assist you with your channel access issue. Currently, our concerned team has an ongoing investigation regarding this issue. In the meantime, we need your help. Could you provide the following details below?

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
2. Tracker ID when this issue occurs (when you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID).
3. What troubleshooting steps have you performed so far to reproduce the issue?

We'll appreciate your response regarding this concern.
Warm Regards,

Eunice