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Nshawaway
Newbie

Max subscription through Roku I can’t access

I signed up for the 2.99 black Friday also, but then went to pay another subscription, forgetting that my apps are all on auto renew, so I was charged for the full price aside from the black Friday 2.99. Well I can't even access my regular roku subscription now because I paid for that **bleep** black Friday one with commercials. My roku max will pop up for 1 second then disappear and then it goes back to the other account. I've tried everything from uninstall to remove from device to unplugging the t.v. it will not allow me to access my roku subscription of hbo max, but when I hit the star button for app info it shows my roku subscription information not the other account information. 

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JHayes1972
Newbie

Re: Max subscription through Roku I can’t access

this is the same thing I'm going thru. I signed up for the 2.99 a month for 6 months on black Friday and somehow got signed out. now I have spent 2 days with no luck because it shows I have no paid subscription with max but Roku is billing me for it. I am stuck and when you go to delete the app on any of my boxes. there is no option to delete app just move it or update... 

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