Channels & viewing

[SG9328]

This is absolutely a ROKU problem. Works fine in my firestick. In fact, when I go from Firestick to Roku it’s fine (remembers where Amazon left off) but after I watch a show in the Roku it reverts to episode 1 on BOTH Roku and back on my Firestick. So Roku is sending bad data upstream to MAX

[RokuJechealR · Accepted solution]

Hi @SG9328,

Greetings from the Roku Community!

We're sorry to hear about the playback issue with the channel. Have you tried to remove the channel to see if it helps? If you haven't tried it yet, you can remove the affected channel and reinstall it.

To ensure the process is successful, restart your device before adding the channel again. We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Checking for a manual update to see if the issue is still occurring. To check for a manual update, navigate to Home > Settings > System > System update > Check now.

For additional information, see these support site resources:

• How to resolve a channel playback issue
• Update the software on my Roku

If the issue remains unresolved, we'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.

All the best,

Chel