Channels & viewing

[RokuJechealR]

Hi @NoeyD11,

Thanks for reaching out to us in the Roku Community!

Please be advised that we are currently aware of the issue, and our engineering team has been investigating this issue closely. Once more information is available, we'll be sure to update this Community thread.

Thank you for your kind understanding regarding this issue.
All the best,

Chel

[Jsweasy]

I have been having the same problem for a few weeks. Just reporting and following along hoping for a solution 

[RokuJechealR]

Hi @Jsweasy,

Welcome, and thanks for your first post in the Roku Community!

Please be aware that our engineering team is still investigating this issue. We currently do not have any details to give at this time, but once more information is available, we'll make sure to update this Community thread.

Thank you for your kind understanding.

All the best,

Chel

[busybusyday]

I assure you this is not just happening on MLB TV! This freezing has occurred on my Smart TV watching several different series including "Bull" and "Cold Case". I have done searches in this forum and there appears to be hundreds if not thousands of reports on this issue (freeze during commercial). It's not getting resolved. I had a chat with tech support and he didn't acknowledge it as known issue. At the end of a 40 minute chat he said: "Sorry, Peter you really need to have Roku device for this kind of issue."

[Susteph]

So today is August 3, 2024, almost a year after this post, and this is still intermittently happening to me. I spent the entire first 4 innings of a game having to back out and go back in and fast forward. Our ROKU device is hard-wired, but the problem mysteriously stopped when we rebooted our WiFi network (because it was also happening on my phone which was connected to WiFi).

Why is this still an issue???