Channels & viewing

[Smotel]

MAX is no longer functioning. Every time I click, Roku sends me right back to the menu. I uninstalled, did a system reset, reinstalled and got nothing. 

I’m a Max subscriber through Infinity. It works on my computer but not Sony TV.

Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

4660X-ROKUULTRA

YJ008L376019

CK4888376019

13.1.4 - build 1512-46

does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)

57.10 - build 0

[RokuCarly]

Welcome to the Roku Community, @Smotel!

Thanks for informing us about the playback issues you've encountered within the Max app on your Roku Ultra. We also appreciate the necessary information you've provided for the investigation. 

Rest assured that this has already been forwarded to our relevant team for review. We'll keep you posted once there are any updates regarding this case. 

In the meantime, the troubleshooting steps you've performed to try and resolve the issue are highly appreciated as well. Thank you for your kind understanding as we work on this. 

Best regards,
Carly