Issue Tracking Board

[RokuMaryEF]

Hey everyone!

We're aware that some of you are getting stuck on the sign-in screen for the Max channel. Bummer!

Our team is working on a fix. In the meantime, if you're facing this issue, please let us know in the replies.

Sharing details like your Roku model and any recent troubleshooting steps you've taken can help us pinpoint the issue faster.

We'll keep you updated on our progress!

Thanks,

The Roku Community Team

[loaker]

I signed up for MAX recently.  Every time I want to watch MAX I have to sign in with account e-mail and password.  Talked to MAX support twice. So far we have removed the app, rebooted (and/or power cycled the Roku device), re-added the app, signed in choosing using another e-mail (rather than the Roku account e-mail-as instructed by MAX support) and entering the password.  Sometimes I get the sign in screen again but most times it works.

Could it be a problem with ROKU not retaining the user account-password?????

Very frustrating.

[Npribbernow]

I’m having the same issue. Suddenly in the past week this has been happening. Every day I need to relog into MAX. If this continues I’ll just cancel my subscription. 

[RokuTakashi]

Hi, @loaker @Npribbernow 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with the MAX app that keeps you signed out and requires you to log in to your credentials every time you access the app. our team would like to gather more details so our team can assist further. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo or video referring to the issue.

In addition, we'd like your confirmation that this issue only affects the MAX app. If not, please provide more details about the affected apps.

Keep us posted.

Thanks,
Kash

[Momsalot1973]

I'm having the same issue.  Just started a few days ago

[loaker]

And today it's working fine for me.  Did you try highlighting the app and checking for updates?  And also checking if the Roku software is up to date?

[southpaw74]

Same issue for me. It’s really irritating. 

[HisSvt2]

THIS ONLY effects the MAX app I have been back and forth with them and SUPPOSIDLY have an escalated support ticket for this matter and have heard NOTHING back it does this constantly on all my Roku devices! And I've done ALL there suggested troubleshooting! Uninstalled reboot Reinstall, REMOVED all my devices from my Max account they even made me change my password! NOTHING works and the worst part is they don't even have a quick QR sign in you have to key it all in EVERY single time. I pre pay for a year at a time and this is beyond ridiculous. And for you guys at Roku i have a tone of YOUR hardware 3 Roku TV's and 5 Roku devices 2024 Ultra, 2022 Ultra, 2020 Premier, 4K stick , a Premier. The experience has become HORRIBLE lately and you guys have kills these players performance with ADS as well.

[loaker]

And today it's working fine for me.  Did you try highlighting the app and checking for updates?  And also checking if the Roku software is up to date?

[HisSvt2]

Yes on every single roku it's the newest version even tried uninstalling reboot and reinstall again it BROKEN on every device theres no way it isnt the app and MAX support is useless And Roku support isn't either really.